Refund policy
REVOCATION
GTC
Right of Revocation for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional.)
Revocation Instructions
Right of Revocation
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which
– you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods in a single order and these are delivered uniformly;
– you or a third party named by you, who is not the carrier, have taken possession of the last good, provided you have ordered several goods in a single order and these are delivered separately;
– you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you have ordered a good that is delivered in several partial shipments or pieces.
To exercise your right of revocation, you must inform us (AP10 Studios UG (haftungsbeschränkt), Peter-Henlein-Straße 13, 89312 Günzburg, Bavaria, support@ap10-studios.com) by means of a clear statement (e.g., a letter sent by post or email) of your decision to revoke this contract. You may use the attached model revocation form, but this is not mandatory.
To meet the revocation deadline, it is sufficient to send the communication concerning the exercise of the right of revocation before the revocation period expires.
Effects of Revocation
If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.
Exclusion or Expiration Grounds
The right of revocation does not apply to contracts:
– for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no control;
– for the delivery of newspapers, magazines, or illustrated publications, with the exception of subscription contracts.
The right of revocation expires prematurely for contracts:
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods that, after delivery, have been inseparably mixed with other items due to their nature;
– for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
