FAQ

Germany: 3–5 business days. Other EU countries: 5–7 business days after conclusion of the contract. You can find the production time on the respective product page.

Germany: €3.99 – free shipping on orders over €80. EU countries (AT, BE, CZ, DK, ES, FR, LU, MC, NL, PL): €5.99 flat rate per order.

Yes, via our partners (exporto / MeinEinkauf.ch) at Swiss domestic rates. Please contact us in advance at support@ap10-studios.com.

In your shipping confirmation email. You can also check the status at any time in your customer account under "Orders".

Please check your spam folder first. If you don't find it there, please send us a brief message with your order number. support@ap10-studios.com.

You can select the standard colors directly on the product page. Special colors are available upon request.

Yes, for an additional fee. Please inquire before ordering and send us your logo file (vector preferred) by email.

Yes. In B2B sector Here you will find information on tiered pricing, custom branding and event solutions.

Please send us a photo of the damage to support@ap10-studios.comWe will send you a replacement free of charge via express delivery.

You have a 14-day right of withdrawal. Returns are easily processed via our returns portal. The customer is responsible for return shipping costs.

Yes. The refund will be processed automatically via your original payment method and will take a few business days.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, EPS, iDEAL, Wero, Maestro und Union Pay.

In your customer account under "Orders". If you need to change the billing address, please send us a short email.