FAQ
Order & Delivery
How long does delivery take?
We ship within 1–2 business days after receiving your order – each poster is made for you and then sent directly via DHL. Delivery time depends on the destination country.
How much does shipping cost?
Germany: €3.80 – free shipping on orders over €85. EU countries (AT, BE, CZ, DK, ES, FR, LU, MC, NL, PL): €5.99 flat rate – free shipping on orders over €90.
Do you ship to Switzerland?
Yes, via our partners (exporto / MeinEinkauf.ch) at Swiss domestic rates. Please contact us in advance at support@ap10-studios.com.
Where can I find the tracking link for my order?
In your shipping confirmation email. You can also check the status at any time in your customer account under "Orders".
I didn’t receive an order confirmation – what now?
Please check your spam folder first. If you don’t find it there, contact us briefly with your order number at support@ap10-studios.com.
Products & Custom Requests
What frame colors are available?
You can select standard colors directly on the product page. Custom colors are available upon request.
Can the logo be removed or replaced with my own?
Yes, for an additional fee. Please request this before ordering and send us your logo file (vector preferred) by email.
Do you offer B2B / corporate solutions?
Yes. In the B2B section, you will find information on volume discounts, custom branding, and event solutions.
Complaints & Returns
My print arrived damaged – what should I do?
Please send us a photo of the damage at support@ap10-studios.com. We will send you a free replacement by express delivery.
How do returns work?
You have a 14-day right of withdrawal. Returns are easy via our returns portal – return shipping is free for you, and we will provide a return label. Personalized posters are excluded (see withdrawal policy).
I paid twice – will I get a refund?
Yes. The refund will be processed automatically via your original payment method and will take a few business days.
Payment & Invoice
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, EPS, iDEAL, Wero, Maestro, and Union Pay.
Where can I find my invoice?
In your customer account under "Orders". If the invoice address needs to be adjusted, please contact us by email.
Contact
Email: support@ap10-studios.com
Live Chat: bottom right on the website
Returns Portal: accessible via the Contact page
